MAN Customer Centre

Welcome to the MAN Customer Centre

Come on in and make collecting your vehicle truly special.

Locations

We make picking up your vehicle a special occasion

Collecting your new MAN vehicle is a big day. Enjoy your special day with us for an experience you’ll never forget: we offer a guided factory tour or free driver training, you can visit the MAN Brand World and our vintage vehicle exhibition, and we will personally introduce you to your new MAN truck or van. We also welcome you as a guest in our MAN restaurant or in the Lion’s Lounge. Let us make your day with us unforgettable: Welcome to the Munich MAN Customer Centre

Customer Centre Check-in

Your day at MAN starts with checking in at our Customer Centre when you and your accompanying persons arrive. Our team will welcome you in our “glass office”.

The MAN team will go through the day’s agenda with you – from your arrival to your first drive in your new truck or van. We will schedule the events of the day according to your preferences and needs. Of course, there will also be plenty of time to treat yourself in our restaurants, visit the MAN shop and more.

If you arrive by car you can park directly in front of the MAN Truck Forum. You can find the access bar code on your collection documents. Detailed directions can be found here.

Your day at MAN – what we offer

Full tank for your new vehicle

Go on your first drive – with a full tank ready to go

With our fuel service your new vehicle is waiting for you, ready for the road.

Enjoy that special first drive in your new vehicle – no need to head straight to the petrol station. On request, we will fill up your new truck or van with the desired amount of diesel and AdBlue at market price directly at out Truck Forum.

Just let our check-in team know if you wish to use our fuel service. Your truck or van will be ready as requested when you collect it.

MAN Driver Training

Learn about the technical innovations in our vehicles and how to use them efficiently

During the driver training we will explain all the vehicle's features and show you how to get the most out of its technology and assistance systems

Get all the information you need first-hand on your big day at MAN: Our MAN experts will introduce you to the state-of-the-art technology in our trucks during your driver training. They will explain how you can use this technology most efficiently – from assistance systems to the all-wheel drive and our safety features. You will also learn about the many ways in which MAN vehicles can help you reduce fuel consumption and maintenance costs.

The driver training is free for you and accompanying persons, and you will receive a certificate at the end to take away. The sessions start at 8:00 or 12:00 in the training room at the MAN Truck Forum and last 1.5 hours.

MAN Factory Tour

Experience first-hand how our efficient MAN high-tech trucks are built

You get to see our trucks come to life right before your eyes during our factory tour.

Get a glimpse behind the scenes: We welcome you into the heart of our company – our truck production. During the MAN factory tour at our Munich site you see the development of the chassis, witness the "marriage" – when the cab and the chassis are joined together in the final assembly – and experience the initial commissioning of one of our trucks. Your guide will also have interesting facts on hand and tell you everything you want to know about tradition and innovation at MAN.

The tours start at 8:00 or 10:00. The minimum age for participation in the tour is 10 years.

Additional services for you

VIP Service

Exclusively for you: Make your vehicle collection a VIP event

Choose our VIP service and turn your personal vehicle handover into an exclusive premium event.

Make the day even more special for yourself and your accompanying persons with our exclusive extras: With our VIP service, the MAN vehicle collection hall becomes your stage for an all-around premium experience. Celebrate with a reception and an exclusive MAN bouquet while enjoying your individually curated presentation on the big screen. The symbolic handover of the keys to your new vehicle will be captured on camera, so that you can look back on your special moment. On request, we are happy to present you with an individually engraved handover key.

Enjoy our exclusive VIP service. We are happy to tailor your unique MAN event to your personal wishes. Please contact our Customer Centre team for more information. Contact us via telephone or email.

Test Drive

Experience your new MAN vehicle come alive on the road

Take your new MAN vehicle for a test drive and enjoy the MAN driving experience first-hand.

Do you want to take your new vehicle to the test? No problem! Get behind the wheel and take it for a spin with one of our MAN experts. See for yourself how you and your new vehicle can master any situation on the road. Your MAN coach will explain all the technical possibilities your new truck or van has to offer and share valuable tips and tricks for a safe and efficient journey.

Please book your personal test drive in advance. Please contact our Customer Centre team for more information. Contact us via telephone or email.

Provisional Registration

We take care of your provisional registration

If you are a self-collector the check-in team will provide you with a provisional registration for your new MAN vehicle.

Do you need a provisional registration for collecting your new vehicle? We take care of it – including fully comprehensive insurance! Just ask for it when arranging a collection date with our MAN sales team. On the day, the check-in team will take a copy of your driving licence and issue you your 5-day provisional registration. (Our international clients have the option of an initial registration valid for 30 days.)

MAN Vintage Vehicle Tour

Experience the history of commercial vehicles.

Travel through time at the exclusive MAN vintage vehicle tour and explore 100 years of exciting commercial vehicle history.

The MAN brand has stood for success and expertise in the construction of commercial vehicles for more than a century. Don’t miss this opportunity to get a close look at our unique collection of historic MAN vehicles. Your personal MAN guide will accompany you and show you the highlights of our history and technology.

Please book your personal tour of our vintage vehicle exhibition in advance. Please contact our Customer Centre team for more information. Contact us via telephone or email.

The Lion’s Lounge invites you to take a break and relax: enjoy our massage couches, hot beverages, tablets with internet access, photo station and much more.

Let us make your day special

Enjoy your unique day at MAN

We want you to feel well looked after during your visit: take a relaxing break in our Lion’s Lounge or browse our MAN shop. Join us for breakfast, lunch or a coffee in our MAN restaurant. Enjoy MAN!

For pure relaxation head to the Lion's Lounge: hot beverages, massage couches, magazines, tablets with internet access and our selfie station are waiting for you.

MAN Lion’s Lounge

Our Lion’s Lounge is an oasis of relaxation if you want to take a little break. Enjoy a cup of coffee, tea or hot chocolate while you browse the internet or leaf through a magazine. Let any tensions melt away on one of our massage couches, take a selfie in our photo booth as a souvenir or simply sit back and enjoy this relaxing oasis.

The MAN restaurant offers an exclusive and varied selection of breakfast, lunch and coffee.

MAN Restaurant

You and your accompanying persons are our guests for the day when you collect your new vehicle. Breakfast is served between 8:00 and 11:00, lunch with daily changing specials or a coffee break are available between 11:00 and 15:00. Please show the menu you receive at check-in to our restaurant staff.

The MAN shop offers a complete selection of our MAN merchandise – from clothing, accessories, toys and collectors’ items to the MAN bike collection.

MAN Shop

Explore the MAN Brand World: The MAN shop offers you a complete collection of our MAN merchandise – from miniature collectors’ vehicles to clothing and accessories from the MAN collection. You will also find the perfect gift for little MAN fans as well as our exclusive and high-quality bikes from our MAN series, and much more.

The highlight of your special day at MAN is, of course, the personal vehicle handover: our vehicle expert will show you every detail of your new vehicle

Your personal vehicle handover – the highlight of your special day at MAN

The time has come... the highlight of your special day at MAN: your personal vehicle handover. Your new MAN vehicle is already waiting for you – polished and ready for the road. Join us in the vehicle collection hall and prepare to be blown away by your new MAN vehicle!

Your MAN vehicle instructor will personally meet you in the Lion’s Lounge. Together, you will go to our dedicated collection hall on the ground floor. The time has come... You get to see your MAN vehicle up close for the first time. Take your time and enjoy the moment! Then your advisor will go through the vehicle induction with you and explain all the amazing details of your new vehicle. You will learn about all the different technical features and controls. Should you have any questions, just ask. We are proud of our products and are happy to talk to you about them.

Take all the time you need to familiarise yourself with your new MAN truck or van. Afterwards, please come see our check-in team to get your vehicle documents and delivery note. While we get everything in order for you, you will have time to fill in a quick questionnaire on our feedback tablet. At the end of this very special day you will receive all your documents and we wish you a safe and enjoyable drive. What are you waiting for? Get into your new MAN vehicle and cruise out of the MAN Truck Forum and onto the road – where you and your vehicle belong.


The MAN vehicle handover in pictures.

You have to be there to experience it. Each moment is unique. Be amazed and inspired – like so many happy customers before you.

Vehicle handover Magna
Vehicle handover Metro
Vehicle handover Quehenberger
Vehicle handover Hofer
Display more pictures

Our event packages for you

The MAN event packages GOLD, SILVER and BRONZE make your day at MAN a truly special experience. The best thing about it: you don't have to worry about anything – just turn up and enjoy. Our event packages for you:

Our event packages for you:

MAN and Munich - the ultimate combination for connoisseurs

Our event packages add that special something to make your vehicle collection at MAN Munich a day to remember. Turn your day at MAN into a relaxing and eventful mini break – for yourself, you and your accompanying person(s), or the whole family. We take care of everything: from hotel and accommodation, the transfer between hotel and MAN Truck Forum to selected activities in Munich – everything you need for a perfect stay.

Bookings for our event packages are directly handled by our partner agency. Please fill in the contact form and send it to Global Event Solutions GmbH (GES). The GES team will get in touch with you to tailor the event package programme to your requirements. Please contact +49 241 413520 should you have any questions.

GES contact form

Source: Nagy / Presseamt München

Event package MAN GOLD

INFINITY Hotel & Conference Resort Munich

The warm atmosphere and stylish design of the superior rooms at the INFINITY Hotel & Conference Resort Munich create an ideal environment for a truly relaxing stay.

The INFINITY Hotel & Conference Resort Munich in Unterschleißheim is the perfect place if you want to treat yourself to something special. It is the biggest hotel and conference resort in the north of Munich, with the Bavarian state capital on its doorstep, and offers convenient transport links to the city centre and the airport. The warm atmosphere and stylish design of the hotel and your room provide the perfect space to relax in.

Services

  • Accommodation in the superior double room at the INFINITY Hotel & Conference Resort Munich
  • Lavish breakfast buffet
  • Your personal choice of activities from our programme

Price for 2 adults: € 250

Prices are subject to availability and do not apply during trade fairs, conferences and Oktoberfest.

Booking is made through our partner agency GES. Please contact +49 241 413520 should you have any questions.

Event package MAN SILVER

Leonardo Royal Hotel Munich

Right next door to the Olympiapark and just 50 m from the metro station »Oberwiesenfeld«, the Leonardo Royal Hotel Munich is the ideal base for your Munich adventure.

The 4-star superior Leonardo Royal Hotel Munich is situated at the historic site of Munich’s first airfield in Oberwiesenfeld and welcomes you with a sophisticated blend of modern architecture and stylish interior. Right next door to the Olympiapark and just 50 m from the metro station, the Leonardo Royal Hotel Munich is the ideal base for your Munich adventure. The luxurious and well-equipped sauna and fitness centre as well as the elegant flair of the »Leo90« Lounge make your stay a relaxing experience.

Services

  • Accommodation in the comfort double room at the Leonardo Royal Hotel Munich
  • Lavish breakfast buffet
  • Your personal choice of activities from our programme

Price for 2 adults: € 230

Prices are subject to availability and do not apply during trade fairs, conferences and Oktoberfest.

Booking is made through our partner agency GES. Please contact +49 241 413520 should you have any questions.

Event package MAN BRONZE

Select Hotel Dachau Munich

Relax and unwind in the Select Hotel Dachau Munich with its comfortable Alpine-style rooms, hotel bistro and cosy lounge bar.

The Select Hotel Dachau Munich offers comfortable stays in their Alpine-style rooms. You can sit back and enjoy the hotel bistro, lounge bar and free Wi-Fi. The city centre of Dachau is also within easy reach, just 15 minutes by foot from this excellent business hotel. Arriving by car couldn’t be easier: the hotel is close to all major motorways to Munich and the airport, which is only 29 km away.

Services

  • Accommodation in the superior double room at the Select Hotel Dachau Munich
  • Lavish breakfast buffet
  • Your personal choice of activities from our programme

Price for 2 adults: € 180

Prices are subject to availability and do not apply during trade fairs, conferences and Oktoberfest.

Booking is made through our partner agency GES. Please contact +49 241 413520 should you have any questions.

Select your activities

Make your experience in Munich unique

Our event packages offer varied and interesting activities. Our selection of activities includes:

  • Day ticket for city sightseeing around Munich
  • Visit to a Munich brewery
  • Trip to the Allianz Arena with the FC Bayern Erlebniswelt
  • Guided tour of Bavaria Film Studios
  • Visit to Sea Life at Olympiapark Munich

When booking one of our MAN event packages, our partner agency GES will arrange your personal activities programme with you. Costs for activities are not included in the package price.

Source: Nagy / Presseamt München

Our MAN vintage vehicle tour: Explore the history of technology

A trip through the 100-year history of MAN commercial vehicles: Go on a personal vintage vehicle tour and see our unique collection of original historical vehicles up close.

NAG-HAUBER WITH TARPAULIN ROOF

NAG-HAUBER WITH TARPAULIN ROOF

Year of manufacture: 1911
Design: Flatbed/tilt

MAN FIRE-FIGHTING VEHICLE LF10

MAN FIRE-FIGHTING VEHICLE LF10

Year of manufacture: 1921
Design: Fire service vehicle

MAN VEHICLE WITH CARDAN SHAFT DRIVE

MAN VEHICLE WITH CARDAN SHAFT DRIVE

Year of manufacture: 1923
Design: Truck flatbed/cardan shaft drive

MAN OMNIBUS Z1

MAN OMNIBUS Z1

Year of manufacture: 1936
Design: Omnibus/22 seats

MAN GARBAGE TRUCK F4

MAN GARBAGE TRUCK F4

Year of manufacture: 1937
Design: Garbage truck

MAN E2/E3000

MAN E2/E3000

Year of manufacture: 1940
Design: Flatbed

MAN MK

MAN MK

Year of manufacture: 1947
Design: Flatbed

MAN SHORT-BONNET TRUCK 630 L1

MAN SHORT-BONNET TRUCK 630 L1

Year of manufacture: 1953
Design: Tipper

MAN 758 L1

MAN 758 L1

Year of manufacture: 1954
Design: Flatbed

MAN FURNITURE TRUCK F8

MAN FURNITURE TRUCK F8

Year of manufacture: 1957
Design: Furniture box

MAN AGRICULTURAL TRACTOR 2R3

MAN AGRICULTURAL TRACTOR 2R3

Year of manufacture: 1961
Design: Agricultural tractor

MAN FIRE-FIGHTING VEHICLE

MAN FIRE-FIGHTING VEHICLE

Year of manufacture: 1964
Design: Fire service vehicle

MAN 10.212 F

MAN 10.212 F

Year of manufacture: 1966
Design: Cab over engine chassis

MAN SUCTION VEHICLE 9.160

MAN SUCTION VEHICLE 9.160

Year of manufacture: 1970
Design: Suction vehicle

BÜSSING BUS

BÜSSING BUS

Year of manufacture: 1973
Design: City bus (type Zürich)

MAN X90 DESIGN STUDY

MAN X90 DESIGN STUDY

Year of manufacture: 1979
Design: Special cab

MAN 12.192 FA RW 2

MAN 12.192 FA RW 2

Year of manufacture: 1986
Design: Fire rescue vehicle RW2

MAN SLW 2000

MAN SLW 2000

Year of manufacture: 1992
Design: Panel van

MAN UXT

MAN UXT

Year of manufacture: 1992
Design: All-wheel drive, mid-engine

MAN F90

MAN F90

Year of manufacture: 1994
Design: F90

MAN TR 1400

MAN TR 1400

Year of manufacture: 1998
Design: Race truck