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MAN PrimeServ Signs Notable Maintenance Agreement with Prominent German Shipping Line

Cooperation spurs EMC maintenance growth; new, internal cooperation that pools after-sales resources key to success

Dr. Tilmann Greiner, Head of MAN PrimeServ, Hamburg
Dr. Tilmann Greiner, Head of MAN PrimeServ, Hamburg

MAN Diesel & Turbo has signed a significant maintenance agreement with German shipowner Rörd Braren. The EMC (Engine Management Concept) agreement covers three ships from the German fleet and is the first such example of this type of agreement in several years. The company reports that the successful cooperation and knowledge sharing between its Hamburg and Copenhagen service locations played a major role in the landing of the agreement.

MAN PrimeServ – MAN Diesel & Turbo’s after-sales service brand – recently agreed a closer, mutual cooperation between its Hamburg and Copenhagen hubs covering the EMC. The new arrangement between the two locations immediately bore fruit with Rörd Braren signing an agreement for the servicing of electronically controlled MAN B&W 6S40ME-B two-stroke prime movers aboard three ships. The EMC provides tailor-made service solutions, for all customers operating power plants or ships.

Dr. Tilmann Greiner, Head of PrimeServ Hamburg, said: “It is the first EMC order for us since market activity ground to a halt back in 2008 but, together with the many, other EMC agreements we already had here in Germany, it shows that this concept is finally about to gain a foothold in what is a difficult market.”

New thinking

The idea behind the link-up was to gather common resources and exchange knowledge in several, vital areas, which has now led to the creation of an open forum for technology, employees and processes. As a result, PrimeServ can offer customers a substantially higher service level during the course of an EMC contract than any single PrimeServ service centre would have been able to offer by itself.

In this respect, PrimeServ Copenhagen offers expertise within the area of electronically-controlled ME-B engines as well as a comprehensive understanding of maintenance, such as CBM (Condition Based Maintenance). Similarly, the Hamburg hub offers comprehensive know-how within the area of refurbishment at its expansive workshop facilities located close to Rörd Braren headquarters.

EMC

The EMC is a tailor-made service model that is customised to suit each individual customer’s special requirements. In Rörd Brarens’ case, the EMC agreement will boosts the shipowner’s technical organisation, enabling the company to increase its knowledge and improve its fleet’s productivity and availability.

MAN Diesel & Turbo reports the adoption of the EMC is a paradigm change within maintenance as, traditionally, shipowners have taken care of maintenance themselves in what is generally a very conservative industry. However Greiner warned that the greatest threat to continued success was to not continuously develop the concept.

The maintenance concept is characterised by a close cooperation between MAN PrimeServ’s global network, something Greiner describes as “an essential prerequisite for success.” He continued: “This close relationship means that we can pool common resources and exchange knowledge, and are able to offer customers a considerably higher level of service than individual hubs would have been able to alone.”